Frequently Asked Questions about our Injector Cleaning Service

Q: When will my Injectors be returned?
Q: Can I send my injectors in for service if they are still in the fuel rail?
Q: How should I package and send the injectors to Injector-Rehab for service?
Q: Can you return the old used parts that have been replaced?
Q: I have side-feed injectors, can you do these?
Q: Can I send my diesel injectors to you for service?
Q: If my injectors (or one of my injectors) is not serviceable, will I still be charged?
Q: What can I do if my injector(s) have been declared "DOA"?
Q: If you can source my injectors, why don't you offer an exchange program?
Q: If I select the $8 return shipping with UPS, how soon will I get my injectors back?
Q: I selected UPS as my Return shipping method, why did they come back via FedEx?
Q: Can I have my injectors back sooner?
Q: What is the additional cost of Faster Overnight shipping?
Q: What payment methods do you accept?
Q: Where do I send my injectors to for service?
Q: I am ready to send my injectors to you for service, Is there anything else I need to do?
Q: I do not have adobe reader and can not open the SRF, what should I do?

Q: When will my Injectors be returned?
A: Turn-around time can depend on several factors. The shipping method you chose to send you injectors in, and the return method you chose will partially determine this. We ship injectors back free of charge with USPS First Class mail w/ delivery conformation for orders of four (4) or more. The type of injector and the current work load in the lab also play a role in the turn-around time. For a better idea of your particular turn-around time, please give us a call at 856-346-2778 or Toll Free at 877-SPEED-17. We recommend an appointment especially if return time is critical. We have many injectors showing up at the shop each day from customers who do not call to schedule ahead of time. If we know your injectors are on their way, we can schedule a time slot for them to ensure they are completed on time and no service delays occur.

Q: Can I send my injectors in for service if they are still in the fuel rail?
A: Injectors can be sent in still in the fuel rail but additional charges will apply for Injector-Rehab technicians to remove the injectors. The additional cost is $4 per injector. Injector-Rehab will not be held responsible for ANY damage caused from the removal process.  We recommend removing the injectors from the rail yourself.

Q: How should I package and send the injectors to Injector-Rehab for service?
A: We prefer that the injectors are sent to us ANY method other than the US Postal service. Our postal delivery time is not until the very late afternoon. Packages sent to us via UPS, FedEx or DHL arrive early in the morning and allow us enough time to perform the service and turn the injectors around the same day in most cases. When packaging the injectors, it is highly recommended that you place the injectors in a standard zip lock bag. This helps contain the fuel smell. (Makes the shipping company happy!)

Q: Can you return the old used parts that have been replaced?
A: Yes we can. Please make a note on the SRF that you are requesting these parts be returned to you.

Q: I have side-feed injectors, can you do these?
A: Yes we can. We have the equipment to service all types of Fuel injectors.

Q: Can I send my diesel injectors to you for service?
A: Unfortunately.... No. We do not service diesel injectors. Sorry for an trouble this may cause you. We service all types of Fuel injectors ONLY.

Q: If my injectors (or one of my injectors) is not serviceable, will I still be charged?
A: You will not be charged if we can not perform the service. If the injector is DOA (Dead on arrival) we will not perform the service. However, there is a minimum bench charge of $4 per injector for tests performed to declare the injector "DOA".

Q: What can I do if my injector(s) have been declared "DOA"?
A: In a lot of cases, we are able to source a replacement. The replacement injectors are from various sources. Most are serviced injectors out of other cars. The price and availability vary depending on many things such as: Time (we may be able to get them, just no cores available at that time), Injector part number / how common it is ect. In all cases, there is a core charge in addition to the price of the injector. Unfortunately, if you find yourself in this scenario, you do not have a "usable" core and the core charge will apply and is not refundable. 

Q: If you can source my injectors, why don't you offer an exchange program?
A: Honestly, it is not a good idea. You theoretically could send in a set of injectors that have... say 10K miles on them and get back a set we have on the shelf that have 125K miles on them that have been serviced. It is not a very smart thing to do and we highly recommend staying away from programs such as this. It is better to have yours serviced than to "trade" them in for another set.  

Q: If I select the $8 return shipping with UPS, how soon will I get my injectors back?
A:  It depends on your location. Please see the UPS Ground shipment map bellow. 

Q: I selected UPS as my Return shipping method, why did they come back via FedEx?
A: We reserve the right to select the best return method based on the completion time of the service. Different companies (UPS and FedEx) both have different times of operation. UPS daily pick-up is earlier in the day. If the injector service is not complete at or before the time of UPS daily pick-up, FedEx Ground will be used. FedEx Ground allows us to ship latter in the day.

Q: Can I have my injectors back sooner?
A: Absolutely. A few things need to be discussed first. Scheduling your injectors BEFORE sending them in is a HUGE help in ensuring your injectors are returned in your time frame. Additional payment for faster shipping is also required.

Q: What is the additional cost of Faster Overnight shipping?
A: We ship daily with FedEx and UPS. The following rates would apply for over night shipping.
    FedEx Overnight shipping: $27 (USA ONLY)
    UPS Overnight shipping: $33 (USA ONLY)
    Return label included from your UPS or FedEx account: $2 Handling fee.
*** The overnight rates above are for sets of 4 injectors. More than 4 injectors would be a higher fee.

Q: What payment methods do you accept?
A: We accept personal & business checks (must clear first), Money orders, Cashier Checks, Paypal, or all Major Credit Cards over the phone.

Q: Where do I send my injectors to for service?
A: Our shop address. Address is:

    Injector-Rehab
    409 N White Horse Pike Suite C
    Somerdale, NJ 08083

Q: I am ready to send my injectors to you for service, Is there anything else I need to do?
A: Yes. Please click HERE to print the Service PO and Service Request Form (SRF) to include with your injectors. This form must be filled out and sent in with your injectors.

Q: I do not have adobe reader and can not open the SRF, what should I do?
A: Please get adobe reader by clicking the Adobe Reader icon below.