Turn around FAQ's

Q: What is the current turn around time?
A: We are currently running a 1 to 2 day turn around.

Q: When will my Injectors be returned?
A: Turn-around time can depend on several factors. The shipping method you chose to send you injectors in, and the return method you chose will partially determine this. The type of injector and the current work load in the lab also play a role in the turn-around time. Please make sure to use the ticket system to allow us to know your injectors are on their way. If we know your injectors are on their way, we can schedule a time slot for them to ensure they are completed on time and no service delays occur. Please give us a call at 856-346-2778 or Toll Free at 877-SPEED-17 should you have any questions.

Q: Can I have my injectors back sooner?
A: Absolutely. A few things need to be discussed first. Scheduling your injectors BEFORE sending them in is a HUGE help in ensuring your injectors are returned in your time frame. Additional payment for faster shipping is also required.

Q: I live close by, Can I come by and drop them off?
A: Yes you can. If you are planning to wait for them to be serviced, please call ahead of time so we can give you an idea of what time would work best. We do have a waiting area you are welcome to use. It can sometimes take several hours for your injectors to be serviced, so please be ready to wait. Rushing us will not help speed up the process.

Q: I sent my injectors in a while ago and have not received them back and have heard nothing about them?
A: Chances are that you did not follow the instructions and include any paperwork (from checking in) in your package. We receive dozens of packages a day. If you did not include any info (your Service Request Form) we have no idea who sent us the package. Many people use a shipping store like the UPS Store or mailboxes ect and we have no return address. We are in the injector business, we don't do investigating. If a package is sent with no info, we put it in our lost and found pile until we are contacted. We will not chase you down to try to figure out who sent in what package.